FAQs
How long will it take to receive my order?
Delivery typically takes 4-8 days worldwide. Please also understand there is a 24-72 hour processing time for every order.
What is your return policy?
We offer a 90-day return policy for eligible items. Products must be unworn, unwashed, and in their original condition with tags attached. Please use our contact form to start a return.
Where do you ship?
We ship worldwide.
What payment methods do you accept?
We accept PayPal, Mastercard, Visa, American Express, Apple Pay, Google Pay, Shop Pay and UnionPay.
Can I track my order?
Yes, once your order is shipped, you will receive an email with a tracking number that allows you to track the status of your delivery in real time.
What should I do if I received the wrong item or my item is damaged?
Please contact our customer service team immediately and we will assist you with a replacement or refund.
How do I return an item?
Use our contact form on the 'contact us' page or email us at contact@senseofluxe.com to start a return.
How can I contact you?
You can contact us at contact@senseofluxe.com or by using our contact form on the 'contact us' page.